Last updated: July 2026

Filtech ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit filtechke.com or contact us through our website, in accordance with Kenya's Data Protection Act, 2019.

Information We Collect

When you submit a form on our website — such as a quote request, site survey booking, or general inquiry — we collect the information you provide directly, which may include:

  • Full name
  • Phone number
  • Email address
  • Details about your water needs or the message you submit

We do not collect payment information through our website. We do not use cookies for advertising or tracking purposes beyond standard website analytics.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry, quote request, or site survey booking
  • Recommend and discuss water solutions suited to your needs
  • Provide ongoing customer support and service communications, if you become a client
  • Improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Store and Protect Your Information

Information submitted through our contact form is transmitted securely and received directly by our team. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to respond to your inquiry, provide our services, and comply with legal obligations. If you become a client, we retain relevant information for the duration of our business relationship and as required for record-keeping purposes.

Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal or contractual obligations
  • Object to certain uses of your information

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website contact form is processed through a third-party form submission service to deliver messages to our email. We may also use website analytics tools to understand how visitors use our site. These services may process limited technical information (such as browser type or general location) in accordance with their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Have a question about how we handle your information?

Talk to a Water Expert